Privacy Policy

MY FNG Autocare Private Limited (“MY FNG”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal data of users who access or use our website, mobile applications, and related services (collectively, the “Platform”).

This Privacy Policy outlines how MY FNG collects, processes, uses, stores, and protects personal data in connection with the use of our Platform and services.

This Policy is published in compliance with the provisions of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws and regulations in India.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in accordance with its terms.

The Platform is intended for use by individuals who are 18 years of age or older.

MY FNG does not knowingly collect or process personal data from individuals under the age of 18 without verifiable consent from a parent or legal guardian. If MY FNG becomes aware that personal data of a minor has been collected without such consent, we will take appropriate steps to delete such information.

We may collect the following categories of personal data when you access or use our Platform:

A.Registration Information

Name
Mobile number
Email address
Location or address

B.Vehicle Information

Vehicle registration number
Car model and variant
Fuel type
Service history (if voluntarily provided)

C.Transaction Information

Service booking details
Appointment information
Workshop interactions
Payment details (processed through secure third-party payment gateways; MY FNG does not store sensitive financial information such as card details)

D.Technical Information

IP address
Browser type and version
Device information
Operating system
Network details
Crash logs and diagnostic data

E.Usage and Behavioral Data

Pages visited on the Platform
Search queries and activity
Interaction timestamps
Platform usage analytics

F.Location Data

We may collect approximate geographic location data to enable location-based services such as identifying nearby workshops, service availability, and facilitating vehicle pickup and delivery.

MY FNG uses the personal data collected for the following purposes:

A.Service Delivery

To process and manage service bookings
To coordinate with partner workshops and service providers
To arrange vehicle pickup and delivery services

B.Customer Support

To respond to customer queries and resolve complaints
To provide updates regarding ongoing or completed services
To maintain and improve service quality

C.Platform Improvement

To analyze user behavior and usage patterns
To improve platform functionality, features, and performance
To enhance overall user experience

D.Communication

To send booking confirmations and service-related notifications
To provide important updates regarding services or platform changes
To share promotional communications, offers, and new services (where permitted by applicable law)

E.Security and Fraud Prevention

To detect, prevent, and investigate fraudulent or unauthorized activities
To prevent misuse of the Platform
To ensure the security and integrity of our systems and services

MY FNG processes personal data only for lawful purposes, including based on user consent, for the performance of a contract, compliance with legal obligations, and legitimate business interests, in accordance with applicable laws.

To improve our Platform, services, and marketing effectiveness, MY FNG may use third-party analytics and advertising technologies. These tools help us understand user behavior, measure performance, and deliver relevant advertisements.

A.Google Analytics and Advertising Tools

MY FNG may use Google Analytics 4 (GA4) and related Google services to analyze how users interact with the Platform, including traffic patterns, user behavior, and overall performance.

Google Analytics may collect information such as device identifiers, IP address, and usage data in accordance with Google's privacy policies.

Users may opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on or by adjusting their browser settings.

B.Meta Business Tools

MY FNG may use Meta Pixel and Conversions API (CAPI) to measure advertising performance and improve marketing campaigns.

These tools may process limited personal data, including encrypted or hashed identifiers (such as email addresses or phone numbers), to:

Create Custom And Lookalike Audiences
Measure Campaign Effectiveness
Deliver Relevant Advertisements

Users can manage their advertising preferences directly through their accounts on respective platforms, including Facebook and Instagram.

These third-party tools may involve the transfer and processing of data outside India. MY FNG ensures that such processing is carried out in accordance with applicable data protection laws and appropriate safeguards.

MY FNG does not sell, rent, or trade personal data to third parties.

Personal data may be shared only in the following circumstances:

A.Service Partners

We may share relevant personal data with verified workshops and service partners solely for the purpose of fulfilling service requests, including vehicle servicing, pickup, and delivery.

Such partners are contractually obligated to use the data only for the intended purpose and to maintain appropriate confidentiality and security standards.

B.Legal and Regulatory Requirements

We may disclose personal data where required to do so by applicable law, regulation, legal process, or governmental request, including compliance with court orders or lawful investigations.

C.Service Providers

We may engage trusted third-party service providers to support the operation of our Platform and services, including:

Cloud hosting and infrastructure providers
Payment gateway providers
Analytics and tracking service providers
Communication and notification service providers

These service providers process personal data on our behalf under contractual obligations to ensure confidentiality, security, and compliance with applicable data protection laws.

D.Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the acquiring or successor entity, subject to appropriate confidentiality and data protection safeguards.

MY FNG ensures that any sharing of personal data is limited to what is necessary for the specific purpose and is carried out in accordance with applicable data protection laws.

MY FNG operates solely as a technology platform that facilitates connections between customers and independent automotive workshops and service providers.

While MY FNG undertakes reasonable due diligence and verification of partner workshops, all vehicle servicing, repairs, and related services are performed directly by independent third-party service providers.

MY FNG does not control, supervise, or guarantee the quality, safety, or legality of services provided by such third parties. Accordingly, MY FNG shall not be liable for any loss, damage, deficiency, or dispute arising from services rendered by partner workshops, except to the extent required under applicable law.

Users acknowledge that any service availed through the Platform is at their own discretion and risk.

MY FNG implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data during transmission
Secure servers and hosting infrastructure
Role-based access controls and restricted employee access
Internal data protection policies and procedures

We regularly review and update our security practices to maintain the integrity and security of personal data.

However, despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, MY FNG cannot guarantee absolute security of personal data.

In the event of a data breach, MY FNG will take appropriate steps to mitigate the impact and will notify affected users and relevant authorities as required under applicable law.

MY FNG retains personal data only for as long as necessary to:

Provide and manage services requested by users
Comply with applicable legal and regulatory obligations
Resolve disputes or enforce agreements
Maintain records for legitimate business purposes

Certain records may be retained for longer periods if required by law or if necessary for legitimate business purposes, such as accounting, fraud prevention, or dispute resolution.

Once personal data is no longer required, MY FNG will take reasonable steps to securely delete or anonymize the data.

Under the Digital Personal Data Protection Act, 2023, users have the following rights regarding their personal data:

A.Right to Access

You may request a summary of the personal data being processed about you.

B.Right to Correction

You may request correction of any inaccurate, incomplete, or outdated personal data.

C.Right to Erasure

You may request deletion of your personal data where permitted by law.

D.Right to Withdraw Consent

You may withdraw previously given consent for data processing at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

E.Right to Nominate

You may nominate another individual to exercise your data protection rights in the event of your death or incapacity.

F.Right to Grievance Redressal

You may contact the designated grievance officer to address any concerns regarding the processing of your personal data.

MY FNG will acknowledge your request within 48 hours and endeavor to resolve it within 30 days, in accordance with applicable law.

By providing your contact information, you consent to receive communications from MY FNG, which may include:

Booking confirmations and service-related notifications
Customer support messages
Promotional communications, offers, or updates via SMS, WhatsApp, RCS, email, or phone calls

Users may opt out of promotional communications at any time by following the opt-out instructions provided in the communication or by contacting MY FNG directly.

Users may request deletion of their account and personal data through the following methods:

A.Platform Request

Users may submit a deletion request through their account settings, if available.

B.Web Request

Users may submit a deletion request through:

https://myfng.in/contact-us

Deletion requests are typically processed within 90 days, except where retention is required for legal, regulatory, or legitimate business purposes.

All content on the MY FNG Platform, including but not limited to trademarks, service marks, logos, software, and materials, is the property of MY FNG Autocare Private Limited.

Users are prohibited from:

Copying, reproducing, or modifying Platform content
Distributing or publicly displaying Platform content
Reverse engineering or decompiling software or materials
Commercially exploiting Platform content without prior written permission from MY FNG

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, you may contact the designated Grievance and Data Protection Officer:

Name

Nitish Jha

Email

cs-reply@myfng.in

Address

A/309, Centrum Business Square, Road No. 16, Wagle Industrial Estate, Thane (West), Maharashtra - 400604, India

For general support inquiries, users may also contact: info@myfng.in

Note: MY FNG will acknowledge grievances within 48 hours and aim to resolve them within 30 days, in accordance with the DPDP Act, 2023. If a grievance is not satisfactorily resolved, users may escalate the matter to the appropriate regulatory authority under the applicable law.